We aim to provide a speedy and informed response to your requests for
information
about
PDFing. We value feedback from
customers and visitors,
as it allows us to continually improve PDFing's reliability and
functionality. We
regularly update our web-site
www.pdfing.com
so that it will continue to provide useful information.
You can find out more about
PDFing on our
product introduction
page,
or review our
sitemap
and
F.A.Q. pages.
We maintain a list of
frequently asked
questions
that provides the answers to the most common questions asked by users
of PDFing.
If you have any other problems or need further explanations, please
e-mail:
support@pdfing.com
providing as much supporting material as you can.
In some cases, we will need to inspect the
LP*.lpr
and
LP*.con
for the
problem spooled-file. You can use the
[File|Open] menu-option to display all your converted spooled-files,
then select
the grid-line for the problem job and click on the [Properties|File]
menu-option
to view all the files belonging to this job. Please archive (if
possible)
the selected files in a zip-file and send them to us. If file LP*.lpr
is not present,
you will need to change a setting on the [Log] page of the
configuration program.
The "Log LPD Activity" combo-box should be set to "YES". Then re-write
the spooled-file
to PDFing.
PDFing.com was launched in April 2000 as a dedicated website for our
product
PDFing. PDFing is a
registered business name in the U.K.
PDFing was developed in response to PC users who requested AS400
reports in a portable format,
by David Fowle, Chief Information Officer of PDFing. David has worked
on IBM AS400 systems
for over 15 years. Jane Hearn, Web-site author and administrator, has
12 years experience
as an I.T. trainer specialising in Windows applications and publishing
tools.
PDFing was first marketed on the web in January 2000 and now has
customers
on six continents from Hawaii to Japan and from Norway
to South Africa. They use PDFing in a variety of industries and
services, including
Manufacturing, Logistics, Telecommunications, Banking, Computer
Services, Hospitals
and Education. Their applications include billing, insurance claims,
bar coding
and laboratory reports.
Our customers prefer not to be contacted directly. If you
need
references, please contact us
first.
We have informal arrangements with companies in various countries and
in various industry sectors. You may prefer to deal with them directly,
and we therefore provide a list of
our
partners
for your convenience
If you are interested in partnering with PDFing, please
contact us.
In return for purchasing a license-key for PDFing, David Fowle grants a
license for
the use of one copy of PDFing for use on one computer. License-keys for
PDFing
and supporting files are not to be re-sold or otherwise re-distributed
by the purchaser.
David Fowle agrees to provide support and service for the product for a
period of one year
from the date of registration. The support will include free
consultation by e-mail or
telephone, regular reports on bug-fixes, problems and new releases of
PDFing. Service
will include free upgrades to new releases of PDFing as and when new
features and
facilities become available.
David Fowle cannot guarantee that PDFing will run without errors in all
operating
conditions. However we believe that the core functionality performs
reliably,
this belief is based on the many thousands of OS400 spooled-files being
correctly converted to PDF every day, by our many customers around the
world.
David Fowle will not give any information you supply to any third party
nor will any of
your information be published, without your express permission.
A license-key for the "interactive" version of PDFing
costs
399.00 US Dollars.
You may purchase the license-key by
purchase-order,
or
on-line using a
credit-card.
Applying this license-key
removes the limitations of the
"trial version"
of PDFing.
-
Removes the "nag" graphic from PDF document pages.
- Removes the "nag" message from email body text.
- Allows complete conversion of "un-transformed" *SCS
spooled-files
to ACSII and RTF files.
- Allows complete conversion of multi-page AFP spooled-files.
- Free product upgrades and priority support for one year
from the date of this purchase.
Once you have received your license-key, enter it into the
Interactive Key
edit-box
on the [System] page of the configuration program and save the changed
configuration.
The program will then be
licensed and
will run without the limitations
listed above.
A license-key for the "NT
service" version of PDFing
costs an additional
299.00 US Dollars.
Please note
that you
must have a license-key for the
"interactive" PDFing product as well!
You may purchase the license-key
on-line
using a credit-card
or by
purchase-order.
Upgrading to the NT Service version of PDFing gives the following
benefits:
-
Allows PDFing to run as an NT service, with event-logging.
- Allows remote users to concurrently review spooled-files
converted by the NT Service.
- Allows font re-sizing, coloring and line drawing in the
output PDF, without "nag text".
- Allows PDF printing, without "nag text".
- Allows PDF encryption to run without password limitations.
- Allows conversion to
PDF/A (1-b) standard files.
- Allows invisible digital-signatures or signature-visibility
at a specified position on the PDF pages.
- Allows conversion to MS Excel, without "nag text".
- Free product upgrades and priority support for one year
from the date of this purchase.
Once you have received your license-key, enter it into the
NT Service Key
edit-box
on the [System] page of the configuration program and save the changed
configuration.
The program will then be
licensed and
will enable the features
listed above.
If you purchased PDFing
before 26th November 2007 and you require the
printing and digital-signing feature of PDFing to work without
limitations,
you may purchase a printing/signing license-key (300042269) on-line
using a credit-card
or by purchase-order. Otherwise, you
must purchase
a
service license-key.
A license-key for the "Printing and Digital-Signing" components for
PDFing
costs an additional
99.00 US Dollars.
Please note
that you
must have a license-key for the
"interactive" PDFing product as well!
You may purchase the license-key
on-line
using a credit-card
or by
purchase-order.
Licensing the printing and digital-signing components for PDFing gives
the following
benefits:
-
Allows PDFing to print PDF files, without "nag" text.
- Allows invisible digital-signatures or signature-visibility
at a specified position.
Once you have received your license-key, enter it into the
Printing/Signing Key
edit-box
on the [System] page of the configuration program and save the changed
configuration.
The program will then be
licensed and
will enable the features
listed above.
Once the initial year of
support and free upgrades has expired, you may wish
to purchase an upgrade license-key in order to renew your right to
priority
support and to run later releases of PDFing as fully licensed copies.
An upgrade
license-key costs
99.00 US Dollars and is
valid for one year
from the purchase date. If all your license-keys were purchased before
18th February 2009 and
you would like to
upgrade to PDFing v5, you
must purchase
an "Upgrade
to PDFing version 5" license-key. You may purchase the license-key
on-line
using a credit-card
or by
purchase-order.
Once you have received your upgrade license-key, enter it into the
Upgrade Key
edit-box
on the [System] page of the configuration program and save the changed
configuration,
If this edit-box is not shown, then the upgrade license-key is not
(yet) required.
All on-line credit-card payments are processed, on our behalf by an
e-commerce company
called "share-it".
Using their
secure
service, you can purchase license-keys for our products using a
credit-card.
When the purchase is completed, share-it will send you the license-keys
by e-mail.
All support enquiries about PDFing should still be addressed to us.
If you would like to purchase a license-key for the "interactive"
version of PDFing, please go to:
our order page
at shareit.com, and select
product:
#131002.
If you would like to purchase a license-key for the "NT service"
version of PDFing, please go to:
our order page
at shareit.com, and select
product:
#134074.
Please note that you must have a
license-key for the
"interactive" product #131002 before a "service"
license-key can be applied.
Please be sure to use the same registration name that you used when
buying the interactive version. Your registration name can
be displayed by selecting the [Help|About] menu option.
If you would like to purchase an upgrade/support license-key for
PDFing, please go to:
our order page
at shareit.com, and select
product:
#143400. Please note that, if all your
license-keys were purchased before
18th
February 2009 and
you want to upgrade to PDFing v5, then
you must select
product:
#3000547512.
Please note that the purchase of either of products #131002 or #134074
above
includes free upgrades and support for one year after the purchase
date. You should
only purchase product #143400 after this initial year has expired.
Please be sure to use the same registration name that you used when
buying the interactive version. Your registration name can
be displayed by selecting the [Help|About] menu option.
If you purchased PDFing before 26th November 2007 and you would like to
purchase a license-key
for the "Printing and Digital-Signing" components of PDFing,
please go to:
our order page
at shareit.com, and select product:
#300042269.
Please note that you must have a
license-key for the
"interactive" product #131002 before a "printing and signing"
license-key can be applied.
Please be sure to use the same registration name that you used when
buying the interactive version. Your registration name can
be displayed by selecting the [Help|About] menu option.
If you are purchasing more than one product at the same time,
you may find it more convenient to use the
shopping-cart
function provided by share-it. This allows you to purchase multiple
products in one transaction.
When our order page is shown, click on the
Add to cart
button under
the first product: PDFing
(131002) and
this product will be added to
your cart. Next, click on the
<<Continue
Shopping link, under
the cart, which will take you back to our order page. Next, click on
the
Add to cart button under the second
product: PDFing NT Service
(134074) and
the cart will be re-displayed, containing the two products.
Finally, click on the
Checkout button,
displayed under the cart,
to enter payment details and complete the purchase.
If you want to contact Share-it, off-line, they have an offices in the
U.S.A and Germany
at the following addresses:
ShareIt! Inc.
9625 West 76th Street, Suite 150
Eden Prairie, MN 55344
USA
Tel. +1.952.646.5747
Fax. +1.952.646.4552
Element 5 AG, Cologne
Vogelsanger Str. 78
50823 Cologne
Germany
Tel.: + 49-(0)-221-31088-0
Fax: + 49-(0)-221-31088-99
You may also send a purchase order to "share-it". please see the
share-it
F.A.Q. for more information.
To order license-keys directly from us, please send us
a purchase order on your company's headed stationery by
fax or as an attachment
emailed to:
sales@pdfing.com
Before we can issue license-keys, we need the following information:
-
The customer name that you want us to use when generating license-keys.
- The type of license you require "Interactive" and/or
"NT Service"
- The number of licenses you require
When we receive your purchase order we will send you an invoice, in pdf
format, via email.
When we receive payment, either by wire transfer or check, we will
generate your
license-keys and send them to you by email.