PDFing Home PageGet Support
We aim to provide a speedy and informed response to your requests for information about PDFing. We value feedback from customers and visitors, as it allows us to continually improve PDFing's reliability and functionality. We regularly update our web-site www.pdfing.com so that it will continue to provide useful information. You can find out more about PDFing on our product introduction page, or review our sitemap and F.A.Q. pages.


We maintain a list of frequently asked questions that provides the answers to the most common questions asked by users of PDFing. If you have any other problems or need further explanations, please e-mail: support@pdfing.com providing as much supporting material as you can.
In some cases, we will need to inspect the LP*.lpr and LP*.con for the problem spooled-file. You can use the [File|Open] menu-option to display all your converted spooled-files, then select the grid-line for the problem job and click on the [Properties|File] menu-option to view all the files belonging to this job. Please archive (if possible) the selected files in a zip-file and send them to us. If file LP*.lpr is not present, you will need to change a setting on the [Log] page of the configuration program. The "Log LPD Activity" combo-box should be set to "YES". Then re-write the spooled-file to PDFing.
frequently asked questions

email: support@pdfing.com
Web site: http://www.pdfing.com
PDFing Contacts


PDFing.com was launched in April 2000 as a dedicated website for our product PDFing. PDFing is a registered business name in the U.K. PDFing was developed in response to PC users who requested AS400 reports in a portable format, by David Fowle, Chief Information Officer of PDFing. David has worked on IBM AS400 systems for over 15 years. Jane Hearn, Web-site author and administrator, has 12 years experience as an I.T. trainer specialising in Windows applications and publishing tools.


PDFing was first marketed on the web in January 2000 and now has customers on six continents from Hawaii to Japan and from Norway to South Africa. They use PDFing in a variety of industries and services, including Manufacturing, Logistics, Telecommunications, Banking, Computer Services, Hospitals and Education. Their applications include billing, insurance claims, bar coding and laboratory reports.
Our customers prefer not to be contacted directly. If you need references, please contact us first.
more about our customers

We have informal arrangements with companies in various countries and in various industry sectors. You may prefer to deal with them directly, and we therefore provide a list of our partners for your convenience
If you are interested in partnering with PDFing, please contact us.
more about our partners

In return for purchasing a license-key for PDFing, David Fowle grants a license for the use of one copy of PDFing for use on one computer. License-keys for PDFing and supporting files are not to be re-sold or otherwise re-distributed by the purchaser. David Fowle agrees to provide support and service for the product for a period of one year from the date of registration. The support will include free consultation by e-mail or telephone, regular reports on bug-fixes, problems and new releases of PDFing. Service will include free upgrades to new releases of PDFing as and when new features and facilities become available.
David Fowle cannot guarantee that PDFing will run without errors in all operating conditions. However we believe that the core functionality performs reliably, this belief is based on the many thousands of OS400 spooled-files being correctly converted to PDF every day, by our many customers around the world.
David Fowle will not give any information you supply to any third party nor will any of your information be published, without your express permission.
See our terms as a PDF

A license-key for the "interactive" version of PDFing costs 399.00 US Dollars. You may purchase the license-key by purchase-order, or on-line using a credit-card. Applying this license-key removes the limitations of the "trial version" of PDFing.
Once you have received your license-key, enter it into the Interactive Key edit-box on the [System] page of the configuration program and save the changed configuration. The program will then be licensed and will run without the limitations listed above.
A license-key for the "NT service" version of PDFing costs an additional 299.00 US Dollars. Please note that you must have a license-key for the "interactive" PDFing product as well! You may purchase the license-key on-line using a credit-card or by purchase-order. Upgrading to the NT Service version of PDFing gives the following benefits:
Once you have received your license-key, enter it into the NT Service Key edit-box on the [System] page of the configuration program and save the changed configuration. The program will then be licensed and will enable the features listed above.
If you purchased PDFing before 26th November 2007 and you require the printing and digital-signing feature of PDFing to work without limitations, you may purchase a printing/signing license-key (300042269) on-line using a credit-card or by purchase-order. Otherwise, you must purchase a service license-key. A license-key for the "Printing and Digital-Signing" components for PDFing costs an additional 99.00 US Dollars. Please note that you must have a license-key for the "interactive" PDFing product as well! You may purchase the license-key on-line using a credit-card or by purchase-order. Licensing the printing and digital-signing components for PDFing gives the following benefits:
Once you have received your license-key, enter it into the Printing/Signing Key edit-box on the [System] page of the configuration program and save the changed configuration. The program will then be licensed and will enable the features listed above.
Once the initial year of support and free upgrades has expired, you may wish to purchase an upgrade license-key in order to renew your right to priority support and to run later releases of PDFing as fully licensed copies. An upgrade license-key costs 99.00 US Dollars and is valid for one year from the purchase date. If all your license-keys were purchased before 18th February 2009 and you would like to upgrade to PDFing v5, you must purchase an "Upgrade to PDFing version 5" license-key. You may purchase the license-key on-line using a credit-card or by purchase-order.
Once you have received your upgrade license-key, enter it into the Upgrade Key edit-box on the [System] page of the configuration program and save the changed configuration, If this edit-box is not shown, then the upgrade license-key is not (yet) required.
Applying license-keys

All on-line credit-card payments are processed, on our behalf by an e-commerce company called "share-it". Using their secure service, you can purchase license-keys for our products using a credit-card. When the purchase is completed, share-it will send you the license-keys by e-mail. All support enquiries about PDFing should still be addressed to us.
If you would like to purchase a license-key for the "interactive" version of PDFing, please go to: our order page at shareit.com, and select product: #131002.
If you would like to purchase a license-key for the "NT service" version of PDFing, please go to: our order page at shareit.com, and select product: #134074.
Please note that you must have a license-key for the "interactive" product #131002 before a "service" license-key can be applied. Please be sure to use the same registration name that you used when buying the interactive version. Your registration name can be displayed by selecting the [Help|About] menu option.
If you would like to purchase an upgrade/support license-key for PDFing, please go to: our order page at shareit.com, and select product: #143400. Please note that, if all your license-keys were purchased before 18th February 2009 and you want to upgrade to PDFing v5, then you must select product: #3000547512
Please note that the purchase of either of products #131002 or #134074 above includes free upgrades and support for one year after the purchase date. You should only purchase product #143400 after this initial year has expired. Please be sure to use the same registration name that you used when buying the interactive version. Your registration name can be displayed by selecting the [Help|About] menu option.
If you purchased PDFing before 26th November 2007 and you would like to purchase a license-key for the "Printing and Digital-Signing" components of PDFing,
please go to: our order page at shareit.com, and select product: #300042269.
Please note that you must have a license-key for the "interactive" product #131002 before a "printing and signing" license-key can be applied. Please be sure to use the same registration name that you used when buying the interactive version. Your registration name can be displayed by selecting the [Help|About] menu option.
If you are purchasing more than one product at the same time, you may find it more convenient to use the shopping-cart function provided by share-it. This allows you to purchase multiple products in one transaction. When our order page is shown, click on the Add to cart button under the first product: PDFing (131002) and this product will be added to your cart. Next, click on the <<Continue Shopping link, under the cart, which will take you back to our order page. Next, click on the Add to cart button under the second product: PDFing NT Service (134074) and the cart will be re-displayed, containing the two products. Finally, click on the Checkout button, displayed under the cart, to enter payment details and complete the purchase.
If you want to contact Share-it, off-line, they have an offices in the U.S.A and Germany at the following addresses:
ShareIt! Inc.
9625 West 76th Street, Suite 150
Eden Prairie, MN 55344
USA
Tel. +1.952.646.5747
Fax. +1.952.646.4552
Element 5 AG, Cologne
Vogelsanger Str. 78
50823 Cologne
Germany
Tel.: + 49-(0)-221-31088-0
Fax: + 49-(0)-221-31088-99
You may also send a purchase order to "share-it". please see the share-it F.A.Q. for more information.
More about share-it

To order license-keys directly from us, please send us a purchase order on your company's headed stationery by fax or as an attachment emailed to: sales@pdfing.com
Before we can issue license-keys, we need the following information: When we receive your purchase order we will send you an invoice, in pdf format, via email. When we receive payment, either by wire transfer or check, we will generate your license-keys and send them to you by email.


This document ©Jane Hearn 2004-2006.